Last Updated: 2026
Company: E Dream UK Traders Ltd
Website: edreamtraders.co.uk
At E Dream UK Traders Ltd, we aim to provide a smooth and reliable delivery experience for all our customers. This policy outlines how we handle shipping, delivery, returns, and refunds.
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Delivery Time
Estimated delivery times:
United Kingdom:
5–10 business days
Delivery times may vary depending on product availability, location, and courier services.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control such as courier delays or peak seasons.
Shipping Fees
Shipping costs will be calculated and displayed during checkout before completing your order.
Promotional offers such as free shipping may be available from time to time.
Tracking Your Order
Once your order has been shipped, tracking information will be provided via email where applicable.
Customers can also check order status through the Track Order page on our website.
Returns & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions outlined below.
Return Period
Customers may request a return within 30 days of receiving their order.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
- Proof of purchase or order number must be provided.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These may include:
- Personal care items
- Opened beauty products
- Items marked as final sale
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We may request photo evidence to assist with the investigation and resolution.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.
Shipping costs are non-refundable unless the return is due to our error.
Contact Information
If you have any questions regarding shipping, returns, or refunds, please contact us:
E Dream UK Traders Ltd
Email: support@edreamtraders.co.uk